FAQ

 

Frequently Asked Questions

Q. Where can I buy Instapure replacement filters?

A. Instapure end of faucet replacement filters can be purchased by visiting our web store at store.instapure.com. If you prefer visiting a retail location, please click the “Where to Buy” tab located at the top of this page to view a list of local and online retailers. Since different retailers carry different assortments of our products, we suggest calling your local or online retailer in advance to check for availability. Also, be sure to take a look at our Replacement Filter Compatibility Chart located under the “Products” tab, or by following this link, for further information on compatible fitlers for your system.

For assistance, please call us at 970.212.4100 between the hours of 8 A.M. and 5 P.M. Mountain Time.

Q. What type of filter system can I buy from Instapure?

A. Instapure produces and sells end of faucet filters. We have a complete family of NSF certified filtration systems including the F2 ESSENTIALS for chlorine taste and odor, the F5 COMPLETE System for the removal of 99.99% of microbial cysts including giardia and cryptosporidium and the F8 ULTRA System for maximum reduction of 53 contaminants. Instapure products are available in more than 20 countries worldwide. Our systems are a great alternative to bottled water. Save money and reduce your personal carbon footprint with a filter from Instapure.

For more information regarding our products and replacement filters, follow this link or click the “Products” tab at the top of this page.

Q. Is the R-2 the same filter as the R-2C?

A. Yes, the R-2 and the R-2C are the same filter. The reason for this change is because Instapure became a privately held company in 2006. We recently completed updating our product naming system and packaging. The old packaging will still display “R-2C” and the new packaging displays the “R-2″ name. You may still expect the same quality performance from your filter as no changes have been made to the product design in this process. 

Q. My water has a foggy appearance, is this normal?

A. The “foggy” appearance you see in your water is sometimes seen with use of a new filter. This happens because there may still be some trapped air among the carbon in the filter. The best way to observe if the “foggy” appearance is related to trapped air is, using your filter, fill a tall, clear drinking glass and observe what happens for a few seconds. If the “fogginess” gradually disappears, becoming clear from the bottom of the glass first, eventually clearing to the top, then that is the trapped air escaping from the water. As the filter is used more, the trapped air will be flushed out, leaving the water clear.

If the “foggy” appearance does not disappear as described above, it could be due to water hardness or very fine particulates suspended in the water. NOTE: The R-2 filter is not designed to remove hardness or fine particles from water.

Q. The flow of water through my filter is slow, what can I do?

A. First, test the flow of water by filling a 2-cup measuring cup. The filter should fill 2-cups in 15 to 20 seconds. If this does not happen, please call us at 970.212.4100 to speak with a Technical Service Representative. 

Q. Why does the red light on my F7 system keep flashing though I’ve replaced the filter?

A. Be sure you have removed the battery after you have removed the old filter. Remove the battery for at least 30 seconds. Then, re-install the battery and watch for the “re-boot” sequence. Install the new filter and use as normal. If after you have tried reinstalling the battery and you still have not received a “re-boot” sequence, the batter is most likely dead. All you need to do is take the battery to your local drug store and get a replacement. NOTE: If you should remove the filter at any time during its use, the system will “re-set” itself and restart the measuring process which means the light will not turn red at the time the filter has reached its 200 gallon capacity.

We recommend replacing the filter on your system every two to three months even if the light is still green. This ensures that you are constantly receiving the highest quality of drinking water that your filter can provide. The same is true for all of our other filter systems.

Q. Where can I get an IR-10A replacement filter?

A. The IR-10A filter and replacement cartridges have been discontinued. Instapure, currently, only makes the end of faucet filter system however you may still be able to find replacements by visiting one of our online retailers by following this link or by clicking on the “Where to Buy” tab at the top of this page. Some of these retailers purchased stock of these products prior to or shortly after their discontinuation; therefore, they may still have these filters. 

Frequently Asked Questions Regarding Instapure Products

Q. Where can I buy Instapure replacement filters?

A. Instapure end of faucet replacement filters can be purchased by visiting our web store at store.instapure.com. If you prefer visiting a retail location, please click the “Where to Buy” tab located at the top of this page to view a list of local and online retailers. Since different retailers carry different assortments of our products, we suggest calling your local or online retailer in advance to check for availability. Also, be sure to take a look at our Replacement Filter Compatibility Chart located under the “Products” tab, or by following this link, for further information on compatible fitlers for your system.

For assistance, please call us at 970.372.6160 between the hours of 8 A.M. and 5 P.M. Mountain Time.

 

Q. What type of filter system can I buy from Instapure?

A. Instapure produces and sells end of faucet filters. We have a complete family of NSF certified filtration systems including the F2 ESSENTIALS for chlorine taste and odor, the F5 COMPLETE System for the removal of 99.99% of microbial cysts including giardia and cryptosporidium and the F8 ULTRA System for maximum reduction of 53 contaminants. Instapure products are available in more than 20 countries worldwide. Our systems are a great alternative to bottled water. Save money and reduce your personal carbon footprint with a filter from Instapure.

For more information regarding our products and replacement filters, follow this link or click the “Products” tab at the top of this page.

 

Q. Is the R-2 the same filter as the R-2C?

A. Yes, the R-2 and the R-2C are the same filter. The reason for this change is because Instapure became a privately held company in 2006. We recently completed updating our product naming system and packaging. The old packaging will still display “R-2C” and the new packaging displays the “R-2″ name. You may still expect the same quality performance from your filter as no changes have been made to the product design in this process. 

 

Q. My water has a foggy appearance, is this normal?

A. The “foggy” appearance you see in your water is sometimes seen with use of a new filter. This happens because there may still be some trapped air among the carbon in the filter. The best way to observe if the “foggy” appearance is related to trapped air is, using your filter, fill a tall, clear drinking glass and observe what happens for a few seconds. If the “fogginess” gradually disappears, becoming clear from the bottom of the glass first, eventually clearing to the top, then that is the trapped air escaping from the water. As the filter is used more, the trapped air will be flushed out, leaving the water clear.

If the “foggy” appearance does not disappear as described above, it could be due to water hardness or very fine particulates suspended in the water. NOTE: The R-2 filter is not designed to remove hardness or fine particles from water.

 

Q. The flow of water through my filter is slow, what can I do?

A. First, test the flow of water by filling a 2-cup measuring cup. The filter should fill 2-cups in 15 to 20 seconds. If this does not happen, please call us at 970.372.6160 to speak with a Technical Service Representative. 

 

Q. Why does the red light on my F7 system keep flashing though I’ve replaced the filter?

A. Be sure you have removed the battery after you have removed the old filter. Remove the battery for at least 30 seconds. Then, re-install the battery and watch for the “re-boot” sequence. Install the new filter and use as normal. If after you have tried reinstalling the battery and you still have not received a “re-boot” sequence, the batter is most likely dead. All you need to do is take the battery to your local drug store and get a replacement. NOTE: If you should remove the filter at any time during its use, the system will “re-set” itself and restart the measuring process which means the light will not turn red at the time the filter has reached its 200 gallon capacity.

We recommend replacing the filter on your system every two to three months even if the light is still green. This ensures that you are constantly receiving the highest quality of drinking water that your filter can provide. The same is true for all of our other filter systems.

 

Q. Where can I get an IR-10A replacement filter?

A. The IR-10A filter and replacement cartridges have been discontinued. Instapure, currently, only makes the end of faucet filter system however you may still be able to find replacements by visiting one of our online retailers by following this link or by clicking on the “Where to Buy” tab at the top of this page. Some of these retailers purchased stock of these products prior to or shortly after their discontinuation; therefore, they may still have these filters.